Edutech companies in the spotlight; standards on fake reviews on e-commerce sites soon | India News

NEW DELHI: The Ministry of Consumer Affairs will soon hold a meeting with tech education companies such as Byju’s and Unacademy amid complaints that these platforms are also putting additional study pressure on children and parents. Previously, the department held meetings with online taxi aggregators and restaurant owners on other consumer protection issues.
Responding to a question about the government’s action against edutech companies’ advertisements, especially Byju’s new advertisement ‘Two Teacher Benefit’ which puts pressure on children, Union Consumer Secretary Rohit Kumar Singh , said: “We are aware of this. Next week, the whole group is there. We are very suspicious about this and it is not fair. That’s why we stepped in… We need to protect young consumers, teenagers who want to get into reputable institutes for higher learning such as IITs and JNUs, and even aspirants to public office.
Singh said they will hold consultations with company representatives and come up with a framework to see that there is no hype. He added that consumers should file their complaints with the National Consumer Helpline by dialing 1915 with valid documents or evidence, so the government can take action.
On steps being taken to stop fake reviews of e-commerce businesses, the secretary said a committee has been set up to develop guidelines to prevent fake reviews and they will be published within the next 60 days.
“The committee will be made up of representatives from online retailers like Amazon, Reliance, consumer organizations and law firms,” Singh said.